Our Privacy Notice

Your Privacy Matters

At TriQare, we build products that respect your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Simple version: We collect only what we need to keep you safe during emergencies. We never sell your data. You're always in control.

We take care of your personal data and guarantee its confidentiality and security.

What Information We Collect

Information You Provide

Account Information

• Name

• Email address

• Phone number

• Date of birth

• Residential address

Medical Information

• Blood type

• Allergies

• Chronic conditions

• Current medications

• Insurance details

Emergency Contacts

• Names, phone numbers, and email addresses of up to 6 people you designate.

Information Collected Automatically

Location Data

• Your precise GPS location is collected ONLY when you trigger an SOS

• Location is shared with emergency services, ambulance drivers, hospitals, and your emergency contacts

• We do not track your location continuously or when the app is not in active use.

Device Information

• Device type and model

• Operating system version

• App version

• Unique device identifiers

Usage Data

• App features you use

• Time spent in app

• Crash reports and error logs

How We Use Your Information

To Provide Emergency Response

When you trigger SOS:

• Send your GPS location to nearest ambulance operator

• Notify your emergency contacts with your location

• Share your medical information and insurance details with the hospital

• Enable real-time tracking of ambulance arrival

To Improve Our Service

• Analyze app performance and fix technical issues

• Understand how features are used to make improvements

• Test new features and functionality

To Communicate With You

• Send emergency alerts and notifications

• Provide customer support

• Send important updates about the service

• Share system announcements

How We Share Your Information

We share your information only in these specific situations:

During Emergencies (With Your Consent)

When you trigger SOS, we share:

• Your location, name, and medical information with ambulance operators

• Your medical information with hospitals

• Your location and emergency status with your designated emergency contacts

With Service Providers

We work with trusted partners who help us run QSoS:

• Cloud hosting providers (to store your data securely)

• Map services (to provide GPS tracking)

• Notification services (to send WhatsApp and push notifications)

• Analytics providers (to understand app performance)

These partners can access your information only to perform services on our behalf and are required to protect your data.

With Emergency Contacts You Choose

Your designated emergency contacts can:

• See your real-time status during active SOS

• Track ambulance arrival status

• Access your medical information during emergencies

You control who your emergency contacts are. You can add or remove them anytime.

For Legal Reasons

We may disclose information if required by law, such as:

• Responding to court orders or legal processes

• Protecting our rights or property

• Investigating fraud or security issues

• Protecting public safety

What We Never Do

We do NOT:

• Sell your personal information to anyone

• Share your data with advertisers

• Track your location when you're not using the app

• Use your health data for purposes other than providing QSoS services

• Share your information with insurance companies without your explicit consent

Your Choices and Controls

Access and Update Your Information

• View all your personal data in the app under Profile

• Update your information anytime

• Download a copy of your data by emailing info@triqare.com

Location Permissions

• Location access is required only for SOS functionality

• You can enable/disable location in your device settings

• Note: Disabling location will prevent SOS from working properly

Emergency Contacts

• Add, edit, or remove emergency contacts anytime

• Decide who can see your health information

• Emergency contacts can remove themselves from monitoring you

Notifications

• Control which notifications you receive

• Note: Emergency SOS notifications cannot be disabled for your safety

Marketing Communications

• Opt out of promotional emails and announcements

• You'll still receive critical service updates and emergency alerts

Delete Your Account

• Request account deletion by emailing info@triqare.com

• We'll delete your personal information within 30 days

• Some information may be retained for legal compliance

Data Security

How We Protect Your Information:

• Encryption: All data is encrypted in transit (HTTPS/SSL) and at rest

• Secure servers: Data stored on secure cloud servers with regular backups

• Access controls: Only authorized personnel can access your data

• Regular audits: We conduct security reviews and vulnerability assessments

What You Can Do:

• Use a strong, unique password

• Enable two-factor authentication if available

• Don't share your login credentials

• Report suspicious activity to info@triqare.com

No system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security.

Data Retention

How Long We Keep Your Data:

• Account information: Until you delete your account

• SOS history: Retained indefinitely for safety and liability reasons

• Health data: Retained for 7 years (medical record requirement)

• Device/usage data: Retained for 2 years for service improvement

After Deletion: Some data may remain in backups for up to 90 days but will not be accessible.

Children's Privacy

QSoS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you're a parent and believe your child has provided information to us, contact info@triqare.com and we'll delete it immediately.

International Data Transfers

Your data is stored in India.

If you're accessing QSoS from outside India, your information may be transferred to and processed in India. By using QSoS, you consent to this transfer.

We comply with the Digital Personal Data Protection Act, 2023 (India).

Third-Party Services

QSoS integrates with third-party services:

• Google Maps (for location and mapping) - Google Privacy Policy

• WhatsApp Business API (for notifications) - WhatsApp Privacy Policy

• Firebase (for notifications and analytics) - Firebase Privacy Policy

These services have their own privacy policies. We recommend reviewing them.

Cookies and Tracking

Our Website (triqare.in):

• Uses essential cookies for functionality

• Uses analytics cookies to understand website usage

• Does not use advertising cookies

You can control cookies through your browser settings.

Our Mobile App:

• Does not use cookies

• Uses device identifiers for analytics and crash reporting

• You can limit ad tracking in your device settings

Your Rights (Under Indian Law)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of your personal data

• Correction: Update inaccurate or incomplete data

• Deletion: Request deletion of your data (subject to legal retention requirements)

• Portability: Receive your data in a machine-readable format

• Withdraw consent: Withdraw consent for data processing (may limit service functionality)

• Grievance redressal: File complaints about data handling

To exercise these rights, contact: info@triqare.com

Emergency Contacts' Rights

If someone added you as their emergency contact:

• You can view their health and SOS data only if they've shared it

• You can remove yourself from monitoring them anytime

• You have the same rights to your own data as described above

• Contact info@triqare.com to remove yourself or request data deletion

Changes to This Policy

We may update this privacy policy from time to time. When we do:

• We'll update the "Last Updated" date at the top

• We'll notify you via email or in-app notification for significant changes

• Your continued use of QSoS after changes means you accept the updated policy

Previous versions: Available upon request at info@triqare.com

Reporting Concerns or Compliments

Please contact our Data Protection Officer if you wish to raise a concern about TriQare's handling of your personal information, or compliment what you think we have done well.

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data.

Contact Us:

Email: info@triqare.com
Phone: +91 93249 11500
Mail:
TriQare Healthtech Private Limited
13th Floor, 247 Park
Lal Bahadur Shastri Road
Vikhroli West, Mumbai
Maharashtra – 400083, India
Response time: Within 30 days

By using QSoS, you agree to this Privacy Policy.

TriQare Healthtech Private Limited is committed to protecting your privacy and building products you can trust.